Frequently Asked Questions (FAQ)

PAYMENT

What forms of payment do we accept?

1. Major Credit Cards and PayPal
For your convenience, Your Beauty Collection accepts all major credit cards (American Express, VISA, MasterCard) as well as PayPal as forms of payment online. If you have a PayPal account, you can pay directly by logging into your PayPal account. For security reasons your billing name and address must match that of the credit card used for payment. PLEASE NOTE: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
2. United States Local bank transfer (Zelle)
You may also pay us by Quick pay with Zelle if you're banking with Chase, CitiBank, Bank of America and other participating bank(s). Below is the link for all other participating banks: https://www.zellepay.com/get-started
You can make the payment to 1347-328-3506 and send us an email or text message to place your order offline.

ORDER STATUS

How to check the order status?

The easiest and quickest way is to log in to your Your Beauty Collection account and check the order status. We will send you a confirmation email after your order is confirmed and a separate email with tracking information once your order is shipped. Please check the inbox and junk email. It is recommended to add our mail to List of contacts for future notification. Please estimate 1 - 3 business days from the time your order has shipped. Do not hesitate to contact customer service if you have any questions regarding your order.


RETURN & EXCHANGE

Can I return or exchange an item?

Ordered items may be returned or exchanged within 7 days of receipt, provided that the item(s) to be returned or exchanged must meet Sellable Condition, together with the original packaging. Please note that customers will be responsible for return shipping fee. Another note: All sale and promotional items are FINAL and cannot be returned or exchanged.

My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance.

How long will it take to receive my refund?

Refunds will usually be credited to the original payment method within 7-14 days. Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.

Will the delivery fee be included in my refund?

Your original shipping and handling charges will not be refunded.

Even if your order is exempted from shipping, you will be responsible for all the shipping cost generated during the exchange or return.


SHIPPING INFO

 Do you accept international orders?

  • Yes we accept international orders. Please contact us if you locate outside of U.S.A. We can further discuss on the arrangement of shipment. For customers locate in Asia, we may be able to ship your items from Hong Kong for more affordable shipping option and faster delivery.

When will my order be delivered?

  • Delivery (within United States):

- We offer delivery service by USPS. (3-5 business days depends on your location and this is applicable to business days only.)

-We charge a flat rate shipping fee of $5.99 for any order below $110.

-For order over $110, we provide free USPS priority shipping.

  • Delivery (other countries):

-Please contact us via email at yourbeautyqueencollection@gmail.com for information on placing an order to be shipped to you internationally. We can send your order by USPS, DHL or Fedex upon request.

Will I be charged a delivery fee?

  • United States:

- For orders over USD $110, we are glad to provide FREE USPS priority shipping

Please note delivery fee will be included at checkout (if applicable). If you have a free shipping promo code that you'd like to use, you can insert the promo code during checkout and free shipping will be applied to your order accordingly.


CUSTOMER SERVICE

 Do you have customer service?

Yes. Your Beauty Collection's Customer Service is ready to assist you. We strive to provide the best customer service. Customer satisfaction is our top priority. Please do not hesitate to contact us by email at yourbeautyqueencollection@gmail.com or via social media on Facebook/Instagram. We are available to answer your questions 24/7/365.


OUT OF STOCK/BACKORDERED/PRE-SELL PRODUCTS

 If the website shows a product that is out of stock, can I still place an order?

It depends on individual products. We will restock most of the products regularly, out of stock should be a temporary issue. However, there may be part of the products that will not have any stock in our shop due to certain factors (such as supply and demand, price factors, etc.). These products will be specially marked. If customers want to order these products, may have to pay half of the product price as deposit, and we will order it for you from the manufacturers. It usually takes about two to three weeks, after the products has arrived. We will contact you by telephone or email, customers can pay the remaining balance. Deposit can be paid by paypal or Quick pay with Zelle. Contact us for further information.

My favorite product discontinued, can I still purchase it?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favorite. Please contact us and we may still be able to restock a discontinued product.

How does Pre-Order products work?

Pre-sell items are not yet in stock but available for advanced purchase on our site. These items are shipped as soon as they are available. We will periodically notify you of the status of your Pre-sell item(s) via email. Please be assured that you will not be charged for any item until it has shipped. Please note: The actual delivery date of your order depends on the shipping method you select.


OTHER FAQ(s)

How to apply a promotional offer code?

Simply enter your offer code in the text box marked Promo Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the Order Review page. Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

Do you offer wholesale price on your beauty products?

Yes. For any inquiries in regards to wholesale price, please send us an email at yourbeautyqueencollection@gmail.com

Can you send me samples?

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase.

Do you offer Gift Wrap Services?

Your Beauty Collection offers Gift Wrap Services exclusively during holiday times. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

If you wish to have your  Online order packaged as a gift, simply enter Gift-Wrap in the note section during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided.

Can't find the answer you are looking for?

Please send us an email at yourbeautyqueencollection@gmail.com and we are happy to assist you.